FAQ's

🔧GENERAL

What is Cable Runner™?

Cable Runner™ is a ladder-mounted cable management system designed to hold and dispense cable reels cleanly, safely, and efficiently on site or in controlled setups.

Who is it for?

Cable Runner™ is built for trades, including electricians, installers, and anyone working with cable reels who wants a cleaner, more controlled setup.

⚙️ INSTALLATION & USE

How does it work?

Clip the brackets onto your ladder spreaders, insert the spindle, load your cable reel, secure the bracket, and start running cable.

Can I use the ladder while the Cable Runner™ is installed?

No.

The ladder must not be climbed, stood on, or used as access equipment while the Cable Runner™ system and any cable reel or spindle are installed.

The ladder is to be used as a support frame only during operation.

Will it fit my ladder?

Cable Runner™ is designed to work with most standard ladders, including common models such as Werner.

If your ladder differs in width, we offer custom cut spindle options to ensure a proper fit.

What size spindle do I need?

Standard setups are typically around 425mm (common for Werner ladders).

For other sizes, simply measure between your ladder spreaders and order a custom fit spindle.

Can I use my own bar or conduit?

Yes. The system is compatible with suitable bars or conduit (typically 15mm–25mm), provided they are strong, straight, and correctly sized.

🔒 SAFETY

Is Cable Runner™ safe to use?

Yes, when installed and used correctly.

You must ensure:

  • The brackets are securely fitted
  • The spindle is properly seated
  • The ladder is stable and on level ground
  • The system is not used while climbing the ladder

Can I move the ladder with the cable loaded?

Yes, when installed and used correctly.

You must ensure:

  • The brackets are securely fitted
  • The spindle is properly seated
  • The ladder is stable and on level ground
  • The system is not used while climbing the ladder

Does it replace ladder safety guidelines?

No.

Cable Runner™ is an accessory and does not replace or override ladder manufacturer instructions or site safety procedures.

📦 ORDERS & SHIPPING

How long does delivery take?

Orders are processed quickly and dispatched from the UK. Delivery times will vary depending on your location and shipping option selected.

Do you offer bulk orders?

Yes. Multi-pack options and larger quantities are available.contact us by email

🔁 RETURNS & REFUNDS

Can I return my order?

Returns are accepted within 14 days if the item is unused and in original condition.

Can I return a used product?

No.

Due to the nature of the product, used or installed items cannot be returned.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos and your order details, and we’ll resolve the issue quickly.

💬 OTHER QUESTIONS

Do you work with charities or collaborations?

Yes. We occasionally release limited edition charity products, donating a portion of profits to supported causes.

Can I partner or collaborate with you?

We’re always open to the right opportunities.

📩 Get in touch via our contact page.